College Pipe utilizes different user roles to streamline the recruiting process and ensure that team members have appropriate access to information and features. To help your organization scale, we’ve recently refined our user roles.
Understanding these roles—Director, Manager, Recruiting Expert, Scout, and Support Staff—is key to effectively managing your organization's operations on the platform.
Directors have the highest level of access and control within College Pipe. This is the new standard for high-level oversight, designed for individuals responsible for the overall administration and operational control of the agency.
Full Access: Authority to edit and manage the Organization Profile, Experts, Teams, and Events.
Company-Wide Configuration: Manage Task Templates, Message Templates, Task Triggers, and overarching athlete settings (e.g., budget visibility, SSO preferences).
Broad Athlete Management: Can view, manage, and edit all athletes across the entire agency, regardless of who the athlete is assigned to.
Managers have a highly elevated role similar to Directors, but with restricted administrative control over company-wide configurations.
Operational Oversight: Can view, manage, and edit all athletes across the entire agency.
View-Only Administration: Has "Read Only" access to Company Settings (like the Organization Profile and Experts) and Task/Message Templates. They can see how the agency is configured but cannot alter the foundational templates.
Recruiting Experts are primarily focused on working directly with their specific, assigned athletes to guide them through the recruitment process and facilitate communication with college coaches.
Assigned Athlete Control: Full edit access to the athletes specifically assigned to them (Managed Athletes).
Limited Agency Visibility: They have "View Only" rights for other athletes in the organization (Unmanaged Athletes). They cannot edit profiles or send emails on behalf of athletes assigned to other colleagues.
Communication: Can contact coaches, send mass emails for their assigned roster, and use the "View As Athlete" feature.
Scouts have a highly focused and restricted scope, ideal for external partners, part-time recruiters, or regional scouts.
Strictly Isolated Roster: Scouts can only see and manage their own assigned athletes.
No Agency Visibility: They have absolutely no access to view or interact with unmanaged athletes (athletes assigned to other staff members).
No Administrative Access: They cannot view company configurations, or organization profiles.
Support Staff members play a crucial role in assisting with the operational and administrative aspects of the recruiting process. They act as the backbone for the Directors and Recruiting Experts, ensuring applications, tasks, and profiles are up to date.
Broad Athlete Access: Unlike Recruiting Experts who are siloed to their own rosters, Support Staff have broad edit access to all athletes within the system (both Managed and Unmanaged). This allows them to jump in and complete operational tasks for any athlete in the agency at any time.
Task & Profile Management: They can create, edit, and delete tasks, manage athlete profiles, and monitor the recruiting checklist.
Limited Communication: To prevent crossed wires in coach relationships, Support Staff typically do not have mass-email capabilities.
No Configuration Access: They do not have access to manage organization settings, experts, or templates.